Contact — The Design Factory

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Availability

When you can reach us

Monday - Friday10:00 AM - 9:00 PM

Saturday10:00 AM - 8:00 PM

Sunday11:00 AM - 7:00 PM

Support

Quick answers to common questions

What is your return policy?

We offer 15-day hassle-free returns on all products. Items must be unused and in original packaging. Refunds are processed within 5-7 business days.

Do you deliver to my city?

We deliver to 500+ cities across India. Enter your pincode at checkout to check availability and estimated delivery time.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD) on all orders.

Are products genuine?

100% genuine products guaranteed. We source directly from brands and authorized distributors. Every product comes with brand warranty.

How can I track my order?

Visit our Track Order page and enter your registered phone number. You'll also receive WhatsApp updates on your order status.

Do you offer gift wrapping?

Yes! Premium gift wrapping is available on all orders. Select the option at checkout for just ₹99.

Can I cancel my order?

Orders can be cancelled within 2 hours of placing. After that, you can return the product once delivered.

Do you offer bulk/corporate orders?

Yes! We offer special pricing for bulk orders. Contact us on WhatsApp or email for a custom quote.